Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Estimates We ship worldwide. Estimated delivery times after dispatch:
- EU: 5–10 business days
- International (outside EU): 7–14 business days
Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties For orders outside the EU, customs duties and import taxes may apply. These charges are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at rolliefsupport@gmail.com within 14 days of the expected delivery date.